3CX – Your Communications System

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime. Trusted and used by over 600,000+ users globally.
Greenfrog Computing are 3CX affiliate partners and resellers.

Here is a breakdown of why 3CX is the solution for your business:

Telephony: Web client and mobile apps for remote working
Video: Included in your system, no add-ons needed
Live Chat: Talk with your customers in real time via your website or WhatsApp!
SMS: Allow your customers to interact with you instantly
Integrations: CRMs and Microsoft 365
Low Cost: Save on your phone bills, add ons and hardware
Flexible: Keep your numbers, choose your phones and your provider – we can advise on this to help you!
Secure: 3CX includes advanced security features
Hosted in the Cloud by Greenfrog Computing: Works anywhere you need it to
Supported by Greenfrog Computing through your IT Support contract or available separately.

3CX Apps and Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.

3CX Apps for Android & iOS Devices

Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer WhatsApp messages
Conference Calls
Free VoIP calls with your smartphone
Encrypted and Secure

User-friendly Web Client/Desktop Apps

Work from anywhere – multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Native Desktop App for calls
Launch calls directly from your CRM
View the status of your colleagues

3CX Live Chat: Next level Customer Communications

Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!

Integrated Video Conferencing

Free for up to 250 participants
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Share your screen
Includes a whiteboard, Polling tool, Record your videos, Includes chat

The 3CX Call & Contact Centre

Increase your customer service, sales, boost productivity and offer support with 3CX’s contact centre technology.

Switchboard and wallboard
Call Centre Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics, Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings & Hot Desking

Slash Costs

With 3CX, your ongoing telco costs will be reduced significantly.

Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP

CRM Integration

3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics and more! This is how it can help you:

Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records – even when using 3CX Apps!

Send & Receive Business SMS / MMS & WhatsApp Integration

Send SMS / MMS to your customers
Route SMS to multiple agents so no message goes unanswered
Keep personal mobile numbers private
Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load

Telephony: Web client and mobile apps for remote working
Video: Included in your system, no add-ons needed
Live Chat: Talk with your customers in real time via your website or WhatsApp!
SMS: Allow your customers to interact with you instantly
Integrations: CRMs and Microsoft 365
Low Cost: Save on your phone bills, add ons and hardware
Flexible: Keep your numbers, choose your phones and your provider – we can advise on this to help you!
Secure: 3CX includes advanced security features
Hosted in the Cloud by Greenfrog Computing: Works anywhere you need it to
Supported by Greenfrog Computing through your IT Support contract or available separately.

3CX Apps and Features

3CX Apps for Android & iOS Devices

Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer WhatsApp messages
Conference Calls
Free VoIP calls with your smartphone
Encrypted and Secure

User-friendly Web Client/Desktop Apps

Work from anywhere – multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Native Desktop App for calls
Launch calls directly from your CRM
View the status of your colleagues

3CX Live Chat: Next level Customer Communications

Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!

Integrated Video Conferencing

Free for up to 250 participants
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Share your screen
Includes a whiteboard, Polling tool, Record your videos, Includes chat

The 3CX Call & Contact Centre

Increase your customer service, sales, boost productivity and offer support with 3CX’s contact centre technology.

Switchboard and wallboard
Call Centre Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics, Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings & Hot Desking

Slash Costs

With 3CX, your ongoing telco costs will be reduced significantly.

Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP

CRM Integration

Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records – even when using 3CX Apps!

Send & Receive Business SMS / MMS & WhatsApp Integration

Send SMS / MMS to your customers
Route SMS to multiple agents so no message goes unanswered
Keep personal mobile numbers private
Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load

Everything is provided Jargon-free, and our services are scaleable for your businesses size, whether it’s a 5 person business or a 500 strong firm, Greenfrog Computing are ready to take on the challenge.

Contact Sales

For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.

Phone: 01246 520000

Email: sales@greenfrogcomputing.co.uk

Contact Support

To raise a support issue, please contact us using these details and one of our support team will contact you as soon as possible.

Phone: 01246 520000

Email: support@greenfrogcomputing.co.uk

SOUND GOOD?

We’d love to work with you, click the contact us button below and start your transition to better IT Support.