3CX – Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime. Trusted and used by over 600,000+ users globally.
Greenfrog Computing are 3CX affiliate partners and resellers.
Here is a breakdown of why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- SMS: Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider – we can advise on this to help you!
- Secure: 3CX includes advanced security features
- Hosted in the Cloud by Greenfrog Computing: Works anywhere you need it to
- Supported by Greenfrog Computing through your IT Support contract or available separately.
Contact us for a free demonstration!
3CX Apps and Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Devices
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
User-friendly Web Client/Desktop Apps
- Work from anywhere – multifunctional web app with inclusive UC features
- Call from your browser, control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Native Desktop App for calls
- Launch calls directly from your CRM
- View the status of your colleagues
3CX Live Chat: Next level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Answer from your webclient or 3CX App
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
Integrated Video Conferencing
- Free for up to 250 participants
- Initiate with a single click
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Share your screen
- Includes a whiteboard, Polling tool, Record your videos, Includes chat
The 3CX Call & Contact Centre
Increase your customer service, sales, boost productivity and offer support with 3CX’s contact centre technology.
- Switchboard and wallboard
- Call Centre Reporting – user activity, team queue, SLA and more!
- Queue Strategies and real-time statistics, Call & Chat Monitoring available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs – Salesforce, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Call Recordings & Hot Desking
With 3CX, your ongoing telco costs will be reduced significantly.
- Decrease your Phone Bill by up to 80%
- Licensing based on number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web client and iOS / Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Qualys labs A+ rating and Immunilabs A Rating
- Automatic failover for instant backup
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics and more! This is how it can help you:
- Call journaling
- Creates a new customer record for new numbers
- Saves agents time searching
- Chat journaling when using 3CX Live Chat
- Call logging in your CRM records – even when using 3CX Apps!
Send & Receive Business SMS / MMS & WhatsApp Integration
- Send SMS / MMS to your customers
- Route SMS to multiple agents so no message goes unanswered
- Keep personal mobile numbers private
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
We’d love to work with you, click the contact us button below and start your transition to better IT Support.