Our ‘People First’ Approach.
Unlike most IT companies, we don’t operate tiers of support, both internally and as part of our IT Support bundles. Regardless of our spend value all our customers get the same level of support from our help desk – which unlike most IT firms also doesn’t operate tiers, we do not use ‘Tier 1, Tier 2, Tier 3’ techs, all our technicians operate at the same technical level meaning whoever gets the call will answer it & deal with it all the way to completion. No passing around, no messing around, just fast efficient service to you.
Typically within 30 seconds you will be answered by a member of our team, with no limit to the number of support cases or calls. Furthermore we normally have an engineer within 90 minutes of you, so if we’re needed we can usually be there in under 2 hours.
It’s not just normal IT Support you’re getting though, we do proactive monitoring and prevention, meaning if you’re not having issues, it doesn’t mean they’re not happening, simply that we’ve identified and rectified them before you even noticed!
Our support covers your IT hardware and infrastructure, including but not limited to, Routers, Switches, Servers, Windows PCs & work access via mobile devices. If purchased from us, we also handle any hardware warranties.
We offer on premise server management, on and off-site backup management, Cloud services management and can be influential in moving to a new system, for example leaving an existing on premise server setup and moving to an Azure environment & cloud working.
Our Complete IT Support bundle contains a number of included services as part of your contract, with some additional services available based on your requirements – these can be indentified as part of your audit before quotation.
Charities need simple and effective IT solutions that meet a strict budget. Like private business, the requirement for support and security is just as important. Our IT Support Bundles are ideal for Charities, and Greenfrog Computing can provide chairty licenses for products like Microsoft 365, keeping the charity modern but reducing the costs. Moreover, when quoting for tenders, Charities also need certifications like Cyber Essentials just as normal businesses would, which we can provide. We’ve been supporting Charitites since we’ve been in business, and are well placed to support your charity going forward. Contact Greenfrog Computing today.
Our IT Support bundles are ideally suited for companies in the Financial sector, given the strong emphasise on security. Security is paramount for companies working in Finance. Greenfrog Computing have a strong history of working with companies in Finance, and can supply a raft of security & monitoroing elements, as well as providing certifications such as Cyber Essentials. Additionally, our range of Cloud working solutions are very successful for companies in this sector, allowing for easy, fast & secure remote working; along with implemening data analysis tools such as PowerBI to give strong oversight over your company. Speak to us today about how Greenfrog Computing can transform your business.
Coming from an engineering background ourselves, being originally formed as the IT department of the large Rhodes Engineering Group, at Greenfrog Computing we understand the needs and requirements of engineering and manufacturing businesses. Our IT Support and Security bundle emcompasses the general day-to-day needs of an engineering or manufacturing company in one easy to manage billing. Also we can supply Cyber Essentials accreditations in order to meet the requirements of larger tenders as well. Additionally, our Cloud CRM, business inteligence, storage and document management software solutions help elevate your businesses processes. Start your journey today.
Retail and hospitality is about qualitiy and speed, so slow or lackluster IT is not an option. Don’t be caught out, our IT Support bundles are ideal for coverage of support (up to 24/7) and security, as well as bringing your business into the cloud. Additionally, our options of VoIP phone systems mean moving premise or embracing hybrid-working is far easier than before, giving the business owners and/or employees the flexibility normally reserved for other industries. Epos Now Tills and business inteligence software gives you the power to make changes on the fly and see in realtime what your business is doing. Pass the compeition and work with Greenfrog Computing today.
Our IT Support bundles are ideal for companies in professional services, such as accountants, marketing, PR, commerical finance, property etc. One simple bill, one bundle, one company, all of your IT services in one go. Working in the cloud has numerous benefits, but cheif of which is the flexibility to improve your work-life balance by allowing the owners and employees to work from anywhere, meanwhile saving thousands on expensive office space, allowing you to downsize your bills but not your business – let Greenfrog Computing handle your transition to the cloud smoothly and securely. Contact us today.
IT is used by all industries and companies of all sizes. Greenfrog Computing are able to support any and all types of companies, no matter what you do. Beyond what we’ve already listed we’re experienced in supporting Agriculture, Textiles, Accountants & even other IT businesses for example. Our range of products and experience is as vast as the list of company types itself, contact us today to learn how we can help you improve your business & work-life balance through modern IT solutions.
Contact Sales
For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.
Phone: 01246 520000
Contact Support
To raise a support issue, please contact us using these details and one of our support team will contact you as soon as possible.
Phone: 01246 520000
We’d love to work with you, click the contact us button below and start your transition to better IT Support.