IT Support and Management
IT Support contracts are one of the most vital parts of running a business in the modern world, it can mean the difference between being up and running in minutes, or waiting in a queue to be answered for hours. It’s a tough decision, especially when so many businesses seem to offer the same thing. Our customer journey is designed to make sure that our businesses are compatible before you make your choice.
What makes us different?
Typically within 30 seconds you will be answered by a member of our team, with no limit to the number of support cases or calls and with no tiers of support : once you join you’re in. Furthermore you will receive a minimum of 2 site visits per year and we normally have an engineer within 90 minutes of you, so if we’re needed we can usually be there in under 2 hours.
What will I be getting?
It’s not just normal IT Support you’re getting though, we do proactive monitoring and prevention, meaning if you’re not having issues, it doesn’t mean they’re not happening, simply that we’ve identified and rectified them before you even noticed!
Our support covers your IT hardware and infrastructure, including but not limited to, Routers, Switches, Servers, Windows PCs, Apple Macs & work access via mobile devices. If purchased from us, we also handle any hardware warranties.
What do you offer?
We offer on premise server management, on and off-site backup management, Cloud services management and can be influential in moving to a new system, for example leaving an existing on premise server setup and moving to an Azure environment & cloud working.
If purchased from us, we also cover the support and management of Microsoft Software products, any other software purchased from us, 3CX phone systems, website hosting, internet lines and ESET Security / Antivirus administration.
We carry multiple vendor and security certifications, and can also help get become Cyber Essentials certified – please contact us for more information.
How to join?
Simply contact us, we will then arrange a free site visit in which we will audit the IT infrastructure in place, and then provide a quotation for moving to us. At the same time, free of charge, we will provide a report should we note anything out of the ordinary that we recommend changing or upgrading. Our audit comes with no obligation, it’s just part of the service.
Reach out to our Sales team below to get the ball rolling.
We arrange a site visit in which we will review the IT infrastructure in place currently.
Based on our on site review we then provide a quote for moving to us. At the same time, free of charge, we will provide a report should we note anything out of the ordinary that we recommend changing or upgrading.
Once the quotation is agreed we begin the trasition with you to bring you into our systems.
Everything is provided Jargon-free, and our services are scaleable for your businesses size, whether it’s a 5 person business or a 500 strong firm, Greenfrog Computing are ready to take on the challenge.
For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.
Phone: 01246 520000
To raise a support issue, please contact us using these details and one of our support team will contact you as soon as possible.
Phone: 01246 520000
We’d love to work with you, click the contact us button below and start your transition to better IT Support.