A network health check is part of the Greenfrog customer journey.
It’s a great way for us to get to know your team and understand the technology in your business.
During this blog I will highlight what our team are looking for and how the answers can aid your IT decision making.
Here’s an Insight into Greenfrog customer journey.
It’s 4 fold;
Firstly we have a chat, the most human thing to do. We want to know who you are and what you do; what your business goals are; how technology works well for you and what challenges you have with technology.
If you’re happy that we understand you and you can see us as a business partner then we can move to the second stage, the network health check.
We arrange a two hour technical visit where we meet face to face and get to know each other a bit better. Not all business relationships are a good fit, so this is an opportunity for us both to see if we’re compatible. Usually by this point that decision will already have been made so we continue with the technical stuff. We observe your working practices and have a detailed look at the health of your IT network.
Step three is the proposal. We now know who you are, how you work and what you want to achieve. We try and return the proposal withing 24 hours, it’s not always possible due to the complexity in some cases, but we try our best.
And finally step four, the second meeting. Here we discuss the proposal at length and make sure that our recommendations are going to solve your problems. In plain English we can explain exactly what we plan to deliver and how it all works. From this point the decision is yours. You can decide to partner with Greenfrog, plan to partner in the future or simply say thanks but no thanks. By this point you will have enough information to make an informed decision either way.
The journey doesn’t stop here, once you’re a partner of ours we want to turn you into raving fans, but that’s for another time.
Network health check
So what exactly do we look for in the network health check?
It Support is more about supporting employees than machines. After all it’s the humans that have problems not equipment.
We make sure we meet your team members and understand what makes them tick, what stops them from working and what would make them happier at work. If you choose us for IT support we want to know your team on first name terms, after all we’re your IT department.
The technical part of the network health check is easier to quantify.
How is your server performing? How long will it last? Does it have capacity to meet your business needs? Are there any critical errors putting your business at risk? For the techies out there we look at CPU usage, memory, disk space, redundancy.
Who is your email provider? Cloud or on-premise? Are you getting the emails you want?
What router is it and does it meet your business needs?
Aside from asking the user what experience they have with the machine we check security, processing power, memory usage and storage. We’ve found that users get some value from this. Generally employees don’t want to report PC problems to management for fear of causing a fuss. They’re quite happy to tell us about it though and we enjoy solving problems.
Your back-up is your insurance policy and we take care to ensure it’s working properly. Based on your business operations and human resources is it the right back-up solution for you? When was the last time you ran your back up? Are there any errors? Is there a better way?
The General Data Protection Regulation (GDPR) is enforced from May 2018. We take a look in detail at the technologies, services and working practices in your business. Are your machines encrypted? What risk are you exposed to?
There are many other small details we look out for on the network health check. Your business is unique so each review is different. Once we’ve answered all the questions above we begin to write the proposal.
Even if you decide Greenfrog Computing isn’t the right fit, you will have a detailed snap shot of the health of your network. You can use this to plan for the future, or to take to one of the many good IT Support businesses locally.
Thanks for taking the time to understand our process and we hope it helps you.