Our ‘People First’ Approach.
Unlike most IT companies, we don’t operate tiers of support, both internally and as part of our IT Support bundles. Regardless of our spend value all our customers get the same level of support from our help desk – which unlike most IT firms also doesn’t operate tiers, we do not use ‘Tier 1, Tier 2, Tier 3’ techs, all our technicians operate at the same technical level meaning whoever gets the call will answer it & deal with it all the way to completion. No passing around, no messing around, just fast efficient service to you.
Typically within 30 seconds you will be answered by a member of our team, with no limit to the number of support cases or calls. Furthermore we normally have an engineer within 90 minutes of you, so if we’re needed we can usually be there in under 2 hours.
It’s not just normal IT Support you’re getting though, we do proactive monitoring and prevention, meaning if you’re not having issues, it doesn’t mean they’re not happening, simply that we’ve identified and rectified them before you even noticed!
Our support covers your IT hardware and infrastructure, including but not limited to, Routers, Switches, Servers, Windows PCs & work access via mobile devices. If purchased from us, we also handle any hardware warranties.
We offer on premise server management, on and off-site backup management, Cloud services management and can be influential in moving to a new system, for example leaving an existing on premise server setup and moving to an Azure environment & cloud working.
Our Complete IT Support bundle contains a number of included services as part of your contract, with some additional services available based on your requirements – these can be indentified as part of your audit before quotation.
Empower your security and your business with Heimdal’s unified platform, built to defend against next-gen threats and provide comprehensive protection across multiple fronts. This is rolled out at onboarding; Heimdal’s Anti-virus and computer security solution comes as part of our IT Support bundle. Anti-virus is nothing new, but Zero Trust 24/7 monitored anti-virus is something completely different and is something businesses can’t afford to be without. Keep your customers, staff and data safe with Heimdal & Greenfrog Computing. Speak to us today about enrolling your business with us.
As part of our IT Support bundle Greenfrog Computing will implement the Barracuda Email Security Gateway, we feel this is something no business should be without. This is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organisations encrypt messages and leverage the cloud to spool email if mail servers become unavailable. This works as an additional and stronger layer for Microsoft 365 Business Email systems. Contact us today for more information on our IT Support bundles.
Being able to rapidy spot, alert and respond to Microsoft 365 security holes has gone from being a nice to have to being a mandatory element of a businesses IT Security, and as such is something we include as part of our IT Support bundles. Greenfrog Computing role this out as part of our onboarding, and allows us to monitor your externally facing Microsoft cloud environemnts for External access, unapproved Admins, email forwarding to external addresses, unwanted Azure Applications, licensing changes, content sharing outside of the environment, mass deletion and much more. Speak to us today about how we can protect your 365 Environment.
Backups shoud to be a setup and forget type of thing, something that you trust is working and keeping your data safe, and not requiring end user input. When your data is in the cloud it is not backed up by default, because of this, we feel backups are a mandatory part of a businesses IT and include it as part of our IT Support bundles. Our Cloud to Cloud solutions backup user data, OneDrive contents, Email contents, SharePoint sites and more, all silently in the background. For those who need it (depending on your setup) we have an on premise to premise option, as well as cloud to premise. Remember, you have an obligation to keep yours and your customers data safe. Contact Greenfrog Computing today about your options.
Cyber Essentials is a government-backed certification that ensures companies are practicing good cyber hygiene. It’s required for government tenders along with many private sectors, and is an indicator of a commitment to security and data protection. Achieving Cyber Essentials certification protects you against 99% of threats and demonstrates your security credentials to customers and prospects. The primary advantage of Cyber Essentials Plus is that it offers audited assurance that correct controls are in place through use of an impartial assessor. Contact Greenfrog Computing for a quote.
IT is used by all industries and companies of all sizes. Greenfrog Computing are able to support any and all types of companies, no matter what you do. We can help you achieve certifications such as IASME Gold or ISO standards; and preform both phyiscal and virtual PEN tests. Moreover we can implement muilt-factor machine logins, DKIM & DMARC, device encryption & provide end user Cyber security training. We have options for Physical network security such as on-premise firewalls & network segregation (VLANS, Public Wifi’s etc) Contact us today to learn how we can help you improve your business & work-life balance through modern IT solutions.
Contact Sales
For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.
Phone: 01246 520000
Contact Support
To raise a support issue, please contact us using these details and one of our support team will contact you as soon as possible.
Phone: 01246 520000
We’d love to work with you, click the contact us button below and start your transition to better IT Support.