Complete IT Support

IT Support contracts are one of the most vital parts of running a business in the modern world, it can mean the difference between being up and running in minutes, or waiting in a queue to be answered for hours. It’s a tough decision, especially when so many businesses seem to offer the same thing. Our customer journey is designed to make sure that our businesses are compatible before you make your choice – and our bundled approach is designed to simplify your billing. One Contract, one bill, one supplier for all of your IT Support & Security requirements.

What makes us different?

Typically within 30 seconds you will be answered by a member of our team, with no limit to the number of support cases or calls and with no tiers of support : once you join you’re in. Furthermore you will receive a minimum of 2 site visits per year and we normally have an engineer within 90 minutes of you, so if we’re needed we can usually be there in under 2 hours.

It’s not just normal IT Support you’re getting though, we do proactive monitoring and prevention, meaning if you’re not having issues, it doesn’t mean they’re not happening, simply that we’ve identified and rectified them before you even noticed!

Our support covers your IT hardware and infrastructure, including but not limited to, Routers, Switches, Servers, Windows PCs & work access via mobile devices. If purchased from us, we also handle any hardware warranties.

What do you offer?

We offer on premise server management, on and off-site backup management, Cloud services management and can be influential in moving to a new system, for example leaving an existing on premise server setup and moving to an Azure environment & cloud working.

Our Complete IT Support bundle contains a number of included services as part of your contract, with some additional services available based on your requirements – these can be indentified as part of your audit before quotation.

Bundle Options

Minimum Standard Bundle

Unlimted IT Support, available 9am to 5pm, Monday to Friday.
Barracuda Email Spam Filter.
NextGen 24/7 Monitored Anti-Virus with Device Patching.
Cloud Backup solution.
7 Layer Cyber Security Package.

Additional Elements

Microsoft 365 Business Premium Licenses (per user).
Security Awareness Training for users.
On-Site Backup (if required).
Out of Hours emergancy support service (up to 24/7).
DMARC and DKIM checking service (per domain).

Completely Scaleable Solution

The benefit of the bundle is to encompass all of the core required IT products for modern working in one easy to understand monthly bill, calculated simply as a flat fee times how many supported users.

When you’re ready to grow, simply add 1 more of the bundle per additional user to the billing. Simple & affordable.

How to join?

Simply contact us, we will then arrange a free site visit in which we will audit the IT infrastructure in place, and then provide a quotation for moving to us. At the same time, free of charge, we will provide a report should we note anything out of the ordinary that we recommend changing or upgrading. Our audit comes with no obligation, it’s just part of the service.

Step 1
Contact Us
Reach out to our Sales team below to get the ball rolling.
Step 2
On-Site Systems Review
We arrange a site visit in which we will review the IT infrastructure in place currently.
Step 3
Quotation Supplied
Based on our on site review we then provide a quote for moving to us. At the same time, free of charge, we will provide a report should we note anything out of the ordinary that we recommend changing or upgrading.
Step 4
You Come On-Board
Once the quotation is agreed we begin the trasition with you to bring you into our systems.

Additional IT Support Services

Project Management

Planning a network or company wide upgrade? Talk to us about your options. Changing from existing or longstanding software solutions can be a daunting task, even for those with in-house IT Support – speak to Greenfrog today about how we can help.

We’ve helped our customers go from onsite servers to fully hosted cloud working environments alongside merging with another business, chances are if you want to do it, someone else will too. We can offer to support the onsite teams, or handle the whole project from start to finish ourselves – it’s your choice.

Out of Hours Support

Our core hours are 9am to 5pm, Monday to Friday, which is fine for most businesses. However we understand that in some industries, more tailored hours are appropriate.

Our Out of Hours service can cover up to 24 hours a day, 7 days a week – and is available as an add-on to the existing IT Support Bundle. Contact us for more information and pricing.

Everything is provided Jargon-free, and our services are scaleable for your businesses size, whether it’s a 5 person business or a 500 strong firm, Greenfrog Computing are ready to take on the challenge.

Contact Sales

For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.

Phone: 01246 520000

Email: sales@greenfrogcomputing.co.uk

Contact Support

To raise a support issue, please contact us using these details and one of our support team will contact you as soon as possible.

Phone: 01246 520000

Email: support@greenfrogcomputing.co.uk

SOUND GOOD?

We’d love to work with you, click the contact us button below and start your transition to better IT Support.

Complete IT Support

What makes us different?

What do you offer?

Bundle Options

Completely Scaleable Solution

How to join?

Step 1

Step 2

Step 3

Step 4

Additional IT Support Services

Everything is provided Jargon-free, and our services are scaleable for your businesses size, whether it’s a 5 person business or a 500 strong firm, Greenfrog Computing are ready to take on the challenge.

SOUND GOOD?