Our ‘People First’ Approach.
Unlike most IT companies, we don’t operate tiers of support, both internally and as part of our IT Support bundles. Regardless of our spend value all our customers get the same level of support from our help desk – which unlike most IT firms also doesn’t operate tiers, we do not use ‘Tier 1, Tier 2, Tier 3’ techs, all our technicians operate at the same technical level meaning whoever gets the call will answer it & deal with it all the way to completion. No passing around, no messing around, just fast efficient service to you.
Typically within 30 seconds you will be answered by a member of our team, with no limit to the number of support cases or calls. Furthermore we normally have an engineer within 90 minutes of you, so if we’re needed we can usually be there in under 2 hours.
It’s not just normal IT Support you’re getting though, we do proactive monitoring and prevention, meaning if you’re not having issues, it doesn’t mean they’re not happening, simply that we’ve identified and rectified them before you even noticed!
Our support covers your IT hardware and infrastructure, including but not limited to, Routers, Switches, Servers, Windows PCs & work access via mobile devices. If purchased from us, we also handle any hardware warranties.
We offer on premise server management, on and off-site backup management, Cloud services management and can be influential in moving to a new system, for example leaving an existing on premise server setup and moving to an Azure environment & cloud working.
Our Complete IT Support bundle contains a number of included services as part of your contract, with some additional services available based on your requirements – these can be indentified as part of your audit before quotation.
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime. Trusted and used by over 600,000+ users globally. 3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration. Greenfrog Computing are advanced certified 3CX affiliate partners and resellers. Contact us today for a demonstration.
Greenfrog Computing offer competitively priced broadband packages, both for moving to a VoIP environment but also simply for replacing an outgoing line contract. SoGEA, leased and fibre options available. We offer GigaConnect broadband: Gigaconnect is full gigabit (1000Mb/s) dedicated fibre internet direct to your business. Your business will benefit from the best value, most reliable internet services available on the market today. We will deliver an unsurpassed service to your business, supporting your business now and in the future. Speak to us today about installation of GigaConnect for you.
Starlink is a satellite internet constellation operated by Starlink Services LLC, a wholly-owned subsidiary of American aerospace company SpaceX. Starlink provides incredible internet speeds anywhere, as long as it can see the sky. Ideal for businesses in remote locations where normal phyiscal connections aren’t available or simply not reliable. Greenfrog Computing are experienced in installing Startlink connections for our customers – your network needs to be suitable to take the Starlink connection, speak to us today about how we can implement this for your business.
Ubiquiti Unifi is the gold standard for networking equipment, Greenfrog Computing are Unifi resellers & installers. Kit your business out with the latest in Unifi networking, including Dream Machines & Wireless Access Points. There UI portal allows us to administer your network remotely, without the need for end user input. Wireless bridges allow one internet connect to be spanned across multiple buildings without the need for cabeling, ideal for businesses with more than one unit. Speak to us today about Unifi-ing your network.
Moving office or renovating an older building? Speak to Greenfrog Computing about how we can support you with cabeling and infastructure. Cat6 installs, CCTV, server rooms/comms rooms, switches and patch panels, Greenfrog are experienced at all levels and can support your business – including venue support such as temporary Wifi networks and setups for event spaces. Future proof your spaces and come to the latest generation. Contact us today for a quote.
Paxton are leaders in the design and manfacture of Door Entry and Access control systems. Greenfrog Computing are Paxton resellers and partners and can offer product support, upgrades and installs for Paxton Standalone, Net2 and Paxton 10 systems. Control your buildng both inside and out with Access Control, wiresless door handles, Door Entry and video surveillance systems. Speak to us today about installation of your Paxton system today.
InVentory visitor management and sign in solutions is used by over 10,000 schools and businesses across the world. Greenfrog Computing are InVentory partners and resellers and offer their Sign in solutions for visitors, staff and contractors, ideal for controlled access environments; as well as their Space Bookings system for shared meeting rooms, Audit and Compliance and Registration Soltuions which are ideal for classrooms, school clubs. Speak to us today about how we can help implement this for your business.
With a huge amount of IT resource being taken up by printer or print related issues, it makes sense to house all elements under the same provider. Reduce waste & costs with a managed printer solution, choose your target area for improvement: productiity, waste reduction, workflows for efficiency or cost management. Speak to Greenfrog Computing about implementing managed print solutions for your business.
Greenfrog Computing are familar with HikVision and Paxton CCTV and monitoring systems, and are well placed to help you secure your workplace. The cameras can offer an increased sense of security and reassurance that your premises are protected. In the case of an attempted breach, video footage will provide you with evidence and possible identification. Contact us today for a quote.
Contact Sales
For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.
Phone: 01246 520000
Contact Support
To raise a support issue, please contact us using these details and one of our support team will contact you as soon as possible.
Phone: 01246 520000
We’d love to work with you, click the contact us button below and start your transition to better IT Support.