Our ‘People First’ Approach.
Unlike most IT companies, we don’t operate tiers of support, both internally and as part of our IT Support bundles. Regardless of our spend value all our customers get the same level of support from our help desk – which unlike most IT firms also doesn’t operate tiers, we do not use ‘Tier 1, Tier 2, Tier 3’ techs, all our technicians operate at the same technical level meaning whoever gets the call will answer it & deal with it all the way to completion. No passing around, no messing around, just fast efficient service to you.
Typically within 30 seconds you will be answered by a member of our team, with no limit to the number of support cases or calls. Furthermore we normally have an engineer within 90 minutes of you, so if we’re needed we can usually be there in under 2 hours.
It’s not just normal IT Support you’re getting though, we do proactive monitoring and prevention, meaning if you’re not having issues, it doesn’t mean they’re not happening, simply that we’ve identified and rectified them before you even noticed!
Our support covers your IT hardware and infrastructure, including but not limited to, Routers, Switches, Servers, Windows PCs & work access via mobile devices. If purchased from us, we also handle any hardware warranties.
We offer on premise server management, on and off-site backup management, Cloud services management and can be influential in moving to a new system, for example leaving an existing on premise server setup and moving to an Azure environment & cloud working.
Our Complete IT Support bundle contains a number of included services as part of your contract, with some additional services available based on your requirements – these can be indentified as part of your audit before quotation.
Sold exclusively via our IT Support bundles, the all-new Microsoft 365 lets you create, share and collaborate all in one place with your favourite apps. Containing access to Exchange (hosted Mailboxes) and OneDrive through the Web, Microsoft Business Basic is ideal for floor workers or remote site workers who need email but no much else. Business Standard builds on this with Desktop applications for Office Apps (Outlook, Excel, Word etc), SharePoint & Teams. Business Premium includes everything from Standard plus access to Microsoft Intune & Entra for MDM, Cloud Windows users & additional secuirty elements, and is what Greenfrog Computing recommend.
Sold exclusively via our IT Support bundles, Microsoft Entra ID is a cloud-based identity and access management solution. Available as part of your Microsoft 365 Business Premium subscription, Microsoft Entra replaces the need for an on-premise active directory for user accounts and enables true cloud working. Microsoft Intune is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices – this allows for automatic device configuration (such as OneDrive and Device Encryption) and program installs. Contact Greenfrog Computing today to see what Entra & Intune can do for your business.
Sold exclusively via our IT Support bundles, SharePoint is a web-based collaborative platform that integrates natively with Microsoft 365. Launched in 2001, SharePoint is primarily sold as a document management and storage system, although it is also used for sharing information through an intranet, implementing internal applications, and for implementing business processes. Included as part of our IT Support Bundle, SharePoint sites allow you to move your local file stores into the Cloud, and OneDrive lets you interact with the content like it was a file share – best of both worlds. Contact Greenfrog Computing to learn how your business could be lifted into SharePoint.
Microsoft Azure, or just Azure, is the cloud computing platform developed by Microsoft. It offers management, access and development of applications and services to individuals, companies, and governments through its global infrastructure. Azure is a platform for creating hosted VMs and infastructure which works as if it was a physical system, including controlled remote access to assets like VMs through VPNs. Additionally, Azure allows for hosted databases and applications outside of VMs. Azure can hybridise on-premise only applications. Speak to Greenfrog Computing today about Azure environments and build your virtual network around you.
Microsoft Power BI is an interactive data visualization software product developed by Microsoft with a primary focus on business intelligence. Connect all your points of data together in real-time. Create your own reports and dashboards to see the data you want, regardless of platform or source. Greenfrog Computing are experienced in creating dashboards for live data analysis. Have a view of your cash-flow, up-to-date with sales figures from your CRM and bills from your accountancy software, despite them not being linked before. Speak to us today for a demonstration and see what this can do for you & your business.
OpenText Filr provides your users what they want, secure file access and secure file sharing from any device, and you can remain in control of your files and security. Filr is great for Hybrid environments and creates a cloud-like interface for on premise data stores, and can intergrate into local Microsoft AD environments for user account & permissions syncing like a network file share. Greenfrog Computing are one of the worlds leading experts in Filr and former Novell products. Contact us today for demonstration.
GroupWise is an all-in-one email, calender, tasks and document management solution, available as full on-premise or cloud hosted. With a dynamic, flexible interface, you can easily meet your organisation’s requirements. Using a local client and the main datastore on a seperate server, GroupWise is ideal for colaboration. Greenfrog Computing are one of the worlds leading experts in GroupWise and former Novell products. Contact us today for demonstration.
Grown from humble beginnings in Norwich, UK, Epos Now truly understands the challenges small businesses face every day. Greenfrog Computing are Epos Now partners and resellers, and handle the purchasing, installation and setup, and provide on-going support of your new Epos Now system. This is an ideal system for retailers & hospitality of all kinds and sizes. Epos Now can intergrate directly into most accounting systems such as Xero and gives realtime feed of sales and figures to either management or an accounts person. Contact us today to arrange a demonstration.
Customers and their relationships and bespoke to you & your business, so your CRM should be the same – at least that’s how we feel. CRM is an integeral part of a businesses day-to-day opperations, and needs to be flexible around your needs, off the shelf solutions are fine if your business fits their model, but if it doesn’t (as ours didn’t) you shouldn’t need to change your working for it. That’s why Greenfrog Computing have developed their own Cloud CRM solution, simply called CRM by Greenfrog, from scratch with a heavy empthasis on customisation both for us and customers. Contact us today for a demonstration.
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime. Trusted and used by over 600,000+ users globally. 3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration. Greenfrog Computing are advanced certified 3CX affiliate partners and resellers. Contact us today for a demonstration.
Contact Sales
For more information on our products or any of our services, or to talk to one of our sales team please contact us using these details.
Phone: 01246 520000
Contact Support
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Phone: 01246 520000
We’d love to work with you, click the contact us button below and start your transition to better IT Support.