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Privacy Policy
Greenfrog Computing Last updated: 14 July 2026
Who we are
Greenfrog Computing (“Greenfrog,” “we,” “us,” or “our”) is a managed service provider based in the Midlands, UK, providing IT support and related services to business clients. This policy explains how we collect, use, and protect personal data when you visit our website (greenfrogcomputing.co.uk), contact us, subscribe to our communications, or receive IT support services from us.
We are the data controller for the personal data described in this policy, unless stated otherwise below.
Contact details: Greenfrog Computing The Coach House at The Old Rectory, Swathwick Lane, Wingerworth, Chesterfield, Derbyshire, S42 6QW. Email: sales@greenfrogcomputing.co.uk. Phone: 01246 520000.
If you have appointed a Data Protection Officer or lead contact for privacy matters, insert their details here.
What personal data we collect
Depending on how you interact with us, we may collect:
- Website usage data — via cookies and analytics tools (e.g. Google Analytics), including IP address, browser/device type, pages visited, and referral source.
- Enquiry and contact form data — name, email address, phone number, company name, and any details you provide in your message.
- Marketing subscriber data — name, email address, and engagement data (e.g. whether you open or click our emails), if you sign up to receive updates from us.
- Client and IT support data — where we provide managed IT services, we may access systems, devices, and networks belonging to our clients in order to deliver support. This can include access to files, email accounts, user directories, and other data stored on client systems, strictly for the purpose of delivering the agreed services.
How and why we use your data
| Purpose | Data used | Legal basis (UK GDPR) |
| Responding to enquiries | Contact form data | Legitimate interests / pre-contract steps |
| Providing IT support services | Client and account data, system access | Performance of a contract |
| Sending marketing communications | Name, email address | Consent, or legitimate interests (existing customers, with opt-out) |
| Website analytics and improvement | Cookies, usage data | Consent (for non-essential cookies) |
| Legal and compliance obligations | Account and billing records | Legal obligation |
| Fraud prevention and security | Access logs, account data | Legitimate interests |
Our role when supporting client IT systems
When we provide managed IT services, we often act as a data processor on behalf of our clients, who remain the data controller for the personal data held on their own systems. In these situations:
- We process data only on the documented instructions of the client.
- We apply appropriate technical and organisational security measures.
- We do not use client data for our own purposes, including marketing.
- Where required, we enter into a Data Processing Agreement (DPA) with clients setting out these obligations in full.
If you are an individual whose data is held on a client’s systems that we support, your data protection rights should generally be exercised with that client directly, as they are the controller of your data.
Cookies and analytics
Our website uses cookies and similar technologies to:
- Enable core site functionality
- Understand how visitors use our site (via analytics tools such as Google Analytics)
- Improve website performance and content
You can control or disable cookies through your browser settings. Where required by law, we will ask for your consent to non-essential cookies via a cookie banner before they are set, and you can withdraw this consent at any time.
Analytics providers may process data outside the UK/EEA; where this occurs, we ensure appropriate safeguards are in place (see Section 7).
Marketing communications
If you sign up to receive marketing emails from us, or you are an existing client, we may send you updates about our services, offers, and relevant news. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly. We will not sell your data to third parties for their own marketing purposes.
Who we share your data with
We may share personal data with:
- IT service and software providers who support our operations (e.g. remote monitoring and management (RMM) tools, ticketing systems, backup and cybersecurity platforms, cloud hosting providers)
- Email marketing and CRM platforms used to manage subscriber communications
- Analytics providers (e.g. Google Analytics)
- Professional advisers and regulators, where required by law
- Prospective buyers or successors, in the event of a business sale or restructure
Where any of these providers are based outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreement (IDTA) or adequacy regulations.
How long we keep your data
We retain personal data only for as long as necessary for the purposes described in this policy, typically:
- Client account and support records: for the duration of the client relationship plus a period required for legal, tax, or contractual purposes (typically 6–7 years)
- Marketing subscriber data: until you unsubscribe or request deletion
- Website analytics data: as set by the relevant analytics provider’s default retention settings
How we protect your data
We use appropriate technical and organisational measures to protect personal data, including access controls, encryption where appropriate, staff training, and regular review of our security practices, in keeping with our own expertise as an IT and cybersecurity provider.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, in certain circumstances
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month, as required by law.
If you are not satisfied with our response, you have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113
Contact forms
Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes unless you become an active customer, in which case we may contact you under the legitimate business interest claus or in relation to your contract. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.
Akismet Anti-Spam Service
Akismet is currently disabled on this website.
We collect information about visitors who comment on websites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the website, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
WordPress Specific Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Google Analytics
Google Analytics Cookies on this website use the following names:
_utma
_utmb
_utmc
_utmz
The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to track you as you navigate our website;
(2) to analyse the use of our website;
__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Blocking Cookies
On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
In Safari you can block cookies by selecting Private browsing.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Deleting Cookies
You can also delete cookies already stored on your computer:
In Internet Explorer, you must manually delete cookie files;
In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.
Obviously, doing this may have a negative impact on the usability of many websites.
Who we share your data with
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will indicate when it was last revised. We encourage you to review this page periodically.
Contact us
If you have any questions about this policy or how we handle personal data, please contact us at:
Greenfrog Computing Email: sales@greenfrogcomputing.co.uk Phone: 01246 520000.