Cybersecurity Wake-Up Call: Why Outsourced IT Support Is Essential for Modern Businesses

In the digital age, a robust IT infrastructure isn’t just a luxury: it’s a necessity. Recent cyberattacks on major UK retailers like Marks & Spencer (M&S) and Co-op have underscored the vulnerabilities that even large corporations face. These incidents serve as stark reminders of the importance of comprehensive IT support and proactive cybersecurity measures.

What the M&S and Co-op Cyberattacks Teach Us

In April 2025, M&S suffered a significant cyberattack that disrupted its online operations and forced the company to suspend online orders. A company insider has since revealed that the company lacked a comprehensive cyberattack response plan, leading to chaos and staff working overtime to manage the crisis.

Shortly after, the Co-op experienced a cyberattack where hackers accessed the personal data of a significant number of current and past members. The breach forced the Co-op to shut down parts of its IT systems, impacting deliveries and leading to empty shelves in some stores.

Cyberattacks do not just cause short-term pain. Besides eating into your profits and time, they can do lasting damage to the reputation of your business.

These incidents highlight the critical need for businesses to have robust IT support systems in place to prevent, detect, and respond to cyber threats effectively. And that’s where bundled support from Greenfrog Computing can help to keep your IT systems safe from, well, pondlife.

Greenfrog Computing: Your Partner in Comprehensive IT Support

At Greenfrog Computing, we understand the challenges businesses face in maintaining secure and efficient IT systems.

Our Complete IT Support package is designed to provide comprehensive solutions tailored to your business needs.

Key Features of Our IT Support Bundle:

• Unlimited IT Support: Available from 9 am to 5 pm, Monday to Friday, ensuring your business operations run smoothly.
• Advanced Security Measures: Including Barracuda Email Spam Filter, NextGen 24/7 Monitored Anti-Virus with Device Patching, and a 7-layer Cyber Security Package to protect against threats.
• Cloud Backup Solutions: Secure and reliable backup options to safeguard your data.
• Scalable Solutions: Easily add new users to your plan as your business grows, with straightforward billing.

Let’s be honest: most IT support companies sound the same. They offer helpdesks, security packages, and remote monitoring, but when things go wrong, suddenly you’re on hold, being passed up the chain, or waiting days for an engineer to appear.

Aside from being named after an amphibian, what makes Greenfrog different? Loads.

• We answer in under 30 seconds. Always a human, never a bot.
• No tiered support. You don’t pay more for priority – you are already a VIP.
• Rapid on-site response. We aim to be with you in 90 minutes or less.
• Proactive prevention. Fixing things before they cause chaos.
• Straight-talking advice. Jargon-free and focused on your business goals.

For businesses seeking further support, our Additional Services unlock even more benefits for the workplace:

• Microsoft 365 Business Premium Licenses: Providing your team with essential tools for productivity.
• Security Awareness Training: Educating your staff on best practices to prevent security breaches.
• Out-of-Hours Support: Offering up to 24/7 support to ensure assistance is available whenever needed.

No two ponds are the same (trust us!) That’s why we also offer Project Management. Is your business planning an upgrade, cloud migration, or even merging with another business? Our team can manage the entire process or work alongside your internal staff to support them.

Proactive Monitoring and Prevention

If you’re not experiencing tech problems, that doesn’t mean there aren’t any. Thanks to Greenfrog’s proactive monitoring, we’re often fixing issues before you even know about them.

This proactive approach means we often identify and resolve issues before they impact your business. By continuously monitoring your systems, we aim to prevent disruptions and maintain seamless operations.

We believe in prevention, not reaction – our systems monitor hardware, networks, devices and cloud platforms 24/7, giving your team the freedom to work without worry. We have provided cybersecurity for SMEs for over twenty years, along with larger corporations that have trusted us as their outsourced IT provider.

We’re not just here when things go wrong. We’re working constantly to make sure they don’t.

Getting Started with Greenfrog Computing

Making the leap to Greenfrog Computing is super straightforward (it’s a lot easier than catching flies, trust us).

We know switching IT providers can feel daunting. That’s why we’ve made it super simple and obligation-free.

1. Contact Us: Reach out to our sales team to discuss your needs.
2. Free On-Site Systems Review: We conduct a comprehensive audit of your current IT infrastructure. We’ll visit you, review your current setup, and flag anything we’d improve – even if you don’t join us.
3. Quotation Supplied: Based on our review, we provide a tailored quote and recommendations, with a single monthly bill.
4. Onboarding: Once agreed, we facilitate a smooth transition to our systems. We’ll handle the whole migration process and keep disruption to an absolute minimum

The recent cyberattacks on M&S and Co-op serve as a wake-up call for businesses of all sizes. Investing in comprehensive IT support and proactive cybersecurity measures is no longer optional – it’s essential. Keeping the data of your staff and customers safe builds trust and allows you to spend less time fighting IT fires and more time doing what your business does best.

Greenfrog Computing is committed to providing the support and solutions your business needs to navigate the digital landscape securely. Contact us on 01246 520000 and at sales@greenfrogcomputing.co.uk.